FOR IMMEDIATE RELEASE
GEAUGA IT CENTER FIXES E-MAIL OUTAGE
CHARDON, OHIO, December 12, 2018 — Geauga County Auditor Charles E. Walder announced today that the Geauga Automatic Data Processing Center (“ADP”) restored e-mail service to county offices and other public entities after a December 5, 2018 outage.
“Due to the efforts of ADP’s diligent staff, most Geauga County e-mail traffic was restored late on December 6, 2018.” Auditor Walder said. “We appreciate their hard work.”
The outage lasted roughly 36 hours and stemmed from two unrelated events. First, a county employee sent a series of e-mail messages with extraordinarily large attachments (1.8 GB and 540 MB) multiple times. Soon after, another county employee sent a group e-mail message
containing attachments totaling 304 MB each to 269 recipients. The e-mails compounded, triggering an anomaly on Geauga County’s e-mail server that caused transport service to go offline.
“These e-mails became the perfect storm.” Auditor Walder said. “They created a tremendous bottleneck and overwhelmed our server. Combined, they equate to approximately 734,000 normally-sized email.”
To fix the problem, ADP staff had to work through clearing e-mail queues and backlogs. As a result, there may be some e-mail loss during the affected period.
“Those of us with technology field experience take for granted common sense rules for using tools like e-mail, especially when it involves internal users to our system and large file transmission.” Auditor Walder said. “Going forward, we have already limited message attachment size and are considering restricting group messaging activity.”
“It would also help to have electronic communication training and instruction for county employees. We encourage all Geauga County departments to educate their employees on email do’s and don’ts to reduce these types of issues.”
ADP is Geauga County’s information technology center, and is led by Co-Directors Al Vontorcik and Allen Keener. By law, Auditor Walder is ADP’s Administrator.
For more information, please contact Kate Jacob McClain by email at firstname.lastname@example.org or phone (440) 279-1629.